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Frequently Asked Questions

We've collated the frequestly asked questions to help answer any questions you might have about our services.

Company

How long have you been in business?

We opened our business way back in 2006!

What are your opening hours?

We are open Monday - Friday from 9am - 5pm.

What time zone do you work in?

We work in the Greenwich Mean Time (GMT) time zone.

Where are you located?

We are based in the thriving city of Leeds, UK.

General

What turnaround times do you offer?

From our Urgent 24 hour delivery option to our Saver 7 day turnaround, we can complete your project on a date that's perfect for you.

How can I get a quote?

Simply Start a Project here on our website and customise your order with using our real-time price calculator. If your requirements are a little more bespoke please contact us.

Do you provide after sales support?

Yes. Our support team are here if you have any questions or queries relating to a recent project. You can contact us via phone, live chat or email.

Does the price include revisions?

On receipt of your invoice, payments can be made via bank transfer, cheque and PayPal including all major credit and debit cards.

What is the best way to contact you?

All projects are invoiced on hand-over once both parties are happy that the work has successfully completed and any amendments have been made.

Privacy

Will you sign a Non-Disclosure Agreement (NDA)?

Yes. We understand and respect your confidential information. We would never share or publish your project without your prior permission.

Who owns the code and the finished project?

All projects are invoiced on hand-over once both parties are happy that the work has successfully completed and any amendments have been made.

Will you publish my project to your portfolio?

No, we will not publish your project to our website. We do offer a discount when ordering if you permit us to publish your project but this only occurs with your explicit permission to do so and we will never invalidate this trust.

Payment

When do I pay?

Yes. We understand and respect your confidential information. We would never share or publish your project without your prior permission.

Which payment methods do you accept?

All projects are invoiced on hand-over once both parties are happy that the work has successfully completed and any amendments have been made.

Do you offer discounts?

No, we will not publish your project to our website. We do offer a discount when ordering if you permit us to publish your project but this only occurs with your explicit permission to do so and we will never invalidate this trust.

Technical

What types of files do you accept?

Yes. We understand and respect your confidential information. We would never share or publish your project without your prior permission.

What if the artwork in my design file is flattened?

All projects are invoiced on hand-over once both parties are happy that the work has successfully completed and any amendments have been made.

Can you implement custom fonts into my project?

No, we will not publish your project to our website. We do offer a discount when ordering if you permit us to publ

Do you test projects on Mac OS or Windows?

Yes. We understand and respect your confidential information. We would never share or publish your project without your prior permission.

Which email clients do you support?

All projects are invoiced on hand-over once both parties are happy that the work has successfully completed and any amendments have been made.

Which web browsers do you support?

No, we will not publish your project to our website. We do offer a discount when ordering if you permit us to publish your project but this only occurs with your explicit permission to do so and we will never invalidate this trust.

Got another a question?

Our support team are ready and waiting. Simply contact us and we'll get back to you within 24 hours.

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Limited-Time Offer - We'll code your first email project for free! Start a project →